Shipping & Returns

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Deliveries within Germany:

We deliver by DHL Service.

Delivery costs whithin germany are € 2,95.
 

From an order value of 60.00 €, we deliver shipments whithin germany free of cost.

Delivery costs whithin germany for a fixed time (6 pm to 8 pm) costs an additional 5,- € to normal shipping up to 59,99 €.

From 60,- € and above delivery costs within germany for a fixed time

(6 pm to 8 pm) costs 5,- € in total.

Deliveries to foreign countries:

Deliveries to Austria,
Switzerland, Belgium, Netherlands, Luxemburg, Denmark, Italy, Great Britain, France, Slowenia
€ 9,95

Deliveries to Liechtenstein, Monaco, Finland, Ireland, Iceland, Sweden, Norway, Spain, Portugal, Malta, Hungary, Czech Republic, Poland, Bulgaria, Greece, Macedonia, Albania, Croatia, Serbia, Bosnia-Herzegovina, Georgia, Lithuania, Belarus, Ukraine, Estonia, Latvia, Russia, Romania, Slovakia, Moldavia, Montenegro
€ 17,95

Deliveries to Tunisia, Marocco, Egypt, Israel, Jordania, Syria, Lebanon, Armenia, Cyprus
€ 39,95

Deliveries to not mentioned countries € 49,95

Delivery of download items:
 
Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.


The customers can download the Download items in their customer accounts.
This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).
The customers are also informed about the provision via email.


Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 3 - 5 days, in case of foreign deliveries, within 5 - 7 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Terms of payment

In case of deliveries within Germany, you have the following payment options:

-  Prepayment via transfer
-  Payment via SEPA direct debit
-  Payment via SEPA corporate direct debit
-  Payment via credit card
-  Payment via PayPal
-  Payment via PayPal Plus
-  Payment by invoice
-  Payment via Sofortüberweisung [immediate transfer]
-  Payment by invoice (via Klarna; Fee of 0,00 € per order)
-  Payment via instalment purchase (via Klarna)

In case of deliveries to a foreign country, you have the following payment options:

-  Prepayment via transfer
-  Payment via SEPA direct debit
-  Payment via credit card
-  Payment via PayPal
-  Payment via PayPal Plus
-  Payment via Sofortüberweisung [immediate transfer]


Further details on payment

 

Payment by invoice is from the second order onwards.

The invoice amount is to be settled at the time of payment on invoice within 14 days.

If payment is to be made via an SEPA base debit note or an SEPA corporate debit note, you authorise us to collect the billing amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit collection. Please ensure that the account in question possesses sufficient covering funds on the due date.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

Our bank account:

Deutsche Bank
IBAN: DE27700700240700074800
BIC DEUTDEDBMUC
Konto-Nr.: 7000748 
BLZ: 70070024


In case of questions, please contact us at the contact details mentioned in the Legal Notice.

to show shipping costs, please choose the country you want the order to be shipped.

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